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- Home page: http://www.cintek.com
Problem: The computer
won't dial and the browser says it can't find the homepage
Solution: Go into "My
Computer " on the desktop, and from there double-click on "Dial Up
Networking ". In this folder should be an icon labelled Cintek , double
click on this icon to begin connecting.
NOTE: If you're using
Windows 98, Find the Internet Explorer program group on the Start Menu, click on
"Connection Wizard". Run setup, choose option 2 to make a new connection, and
choose the already existing dial-up and email settings. Restart the computer and try
Problem: The computer says
that it cannot establish a connection with the computer you dialed or that it cannot
establish compatible set of networking protocols
Solution: Click on the
Start menu, then select "Settings ", and "Control Pane
l". In the Control Panel, double click on the "Network " icon. For a
computer not installed as part of a network, the box listing installed component should
only have "Client For Microsoft Networks ", "Dial Up Adaptor
", and "TCP/IP " inside. If you have more than this then remove the
extra components. See Network setup.
Problem: It keeps asking
me for my password
Solution: Make sure that
both the username and password display correctly and have no spaces. Also make sure that
Caps Lock is not on and that you do not type "@cintek.com " (or "@titanlink.com
" in the Elk Valley) at the end of your username. Also, see Network
Problem: When I try to
connect the computer mentions something about "no carrier" or "no dial
Solution: The modem cannot
get a dial tone from your telephone line. Make sure your phone line is connected to the
back of your computer and the wall jack. If the error persists, take a normal telephone,
plug it into the jack normally used by the computer and listen in the headset. If you get
no dial tone, then there is a problem with your line. If you get a dial tone, then there
is a problem with your modem. In these cases contact your telephone company or modem
manufacturer to rectify the problems.
Problem: When I try to
connect, the computer says it is not getting a response from the modem
Solution: Turn your
computer off, then on again ("cold reboot"). Make sure you have no fax software
running and try to connect to the Internet again. If the problem persists you will have to
contact your modem manufacturer to rectify the problem.
Q: When I
try to check my E-mail, it keeps asking for my password. Why?
Make sure that the
username and password are correct and entirely in lower case. Also be certain that they
contain no spaces and the username does not have "@cintek.com " or "@titanlink.com
"at the end of it.
Q: I keep
getting kicked off line. I get messages about the server being reset. What's wrong with
Regardless of the
messages you receive, having your connection terminated continually for no apparent reason
is enough to make anyone upset. It's not our fault. At this point it is very important to
consider a few important issues:
Do you have any cordless
How many phones do you have plugged in to the same line the computer is on?
Are you running fax or answering machine software?
How are your phone lines?
Do you have a fax machine on the same line?
Do you have call display enabled on your phone line?
These are all important factors
because any one of them can disrupt your internet connection - Some or all of the
time. The best suggestions is to unplug, turn off, or stop any of these things if
they are active while you are on-line. BC Tel will test your lines if you do not have a
wireless/cordless phone. Those types of phones are notorious for line noise.
Unfortunately, their tests are only for voice ability. You may not get any conclusive
answers pertaining to data transmission.
phones are accessing the phone line at all times while they are connected to your jack.
Unplugging the adapter or disconnecting the phone completely will disable it.
Q: I hear
about an E-mail that, if I receive it and look at it, will erase my hard drive. How do I
protect myself against it?
As of yet this is
impossible and is a very popular hoax. There is no possible way for you to receive an
e-mail, and just by viewing it, delete your hard drive. There have been thousands of these
hoax e-mails going around warning about this "virus". There is one exception,
and that is only if you receive a virus infected attachment with your e-mail, and you run
this attachment as if it were a program. To avoid this problem, be sure to check all
e-mail attachments for viruses.
Q: Can I
get a virus by surfing the Internet?
No. Currently, the only
way to get a virus off of the Internet is by downloading a program and then choosing to
run it. If the program is malicious than you run the risk of damaging your system. As long
as you only download programs from reputable sites or you virus check your downloaded
programs, then you run very little risk of receiving a virus.
Q: How do
There are many programs
and websites on the Internet for chatting with friends or strangers. You can visit a
search engine and search for "chat rooms" to find some of the many chat rooms on
the Internet, or download , a popular program that allows you to correspond live or send
E-mails to millions of other people on the Internet.
Q: I am
creating my homepage in FrontPage. Do you support FrontPage extensions?
Yes, we do support
FrontPage extensions. If you wish to create a web page using FrontPage than please contact
us first and we will allow you access to the extensions.
Q: How do
I upload the web page that I created?
The best way is to use
an FTP program, you can find one on our page. When you have an FTP program it will ask you
for the name of the server you want to connect to. This will be ftp.cintek.com (or
ftp.titanlink.com in the Elk Valley) . It will also ask for your username and
password. Make sure that you enter these in lowercase. This is all the required
information, you can ignore all other settings. When the program connects, you will be put
into your home directory. In this directory, you will find another directory called
"web". Use the FTP program to transfer the files off of your computer and into
this directory. Once you have uploaded the files you can see if it worked by using your
browser and going to http://www.cintek.com/~username (or
http://www.titanlink.com/~username) (where username is your username). If your page
does not work, or is full of missing links, than make sure that you have paid special
attention to capitals and lowercase letters. The servers are case sensitive (meaning A is
a totally different letter from a, and so forth).
If you have
anything you'd like added to this page, please contact us
and let us know.
For a visual walk
through of internet settings, see Checking/Changing Your Internet Settings Checking/Changing Your Internet Settings